Conversational Intelligence Framework CIQ provides a structured approach for moving beyond transactional The Role of CIQ in Moving Beyond Transactional Conversations Understanding how to progress from basic exchanges to deeper conversations requires alignment of trust and clear expectations. Practical Level 3 CIQ Tactics Creating Transformative Conversations Transformative conversations involve The investment in conversational intelligence creates lasting improvements in team communication and

Conflict to Appreciation to Transformation We'll explore how understanding Conversational Intelligence Intelligence Judith Glaser's C-IQ framework identifies three distinct levels of conversation, each with intelligence and creating psychological safety. intelligence. Intelligence and Languages of Appreciation creates powerful opportunities for workplace transformation

Be the one to lead the conversation with what you could have done differently to be more effective in Ask for feedback regularly in meetings and one-on-ones with Conversational Intelligence© questions like : What issues concern you the most? office that are leading to lower productivity levels like drama and distrust and build the skills like Conversational Intelligence© to conquer them.

There’s a part of being emotionally intelligence that is key to leaders successfully creating collaborative Emotional intelligence is defined as the ability of individuals to recognize their own and other people Studies of indicated that emotional intelligence is a higher indicator of success, in many areas, than Influencers – may have an impulse to avoid needed conversations and situations if they feel like they Do they need to lean into meaningful conversations that can move themselves and the team forward rather

Here’s a short summary of the book that condenses each chapter into a few pages. 

We cover the subject at the beginning of that podcast. 

The part of our brain that helps us survive is known as the reptilian brain.  This section controls our breathing and other bodily functions.  It's also the part that goes into high gear the second we feel threatened.  It turns on our "flight or flight" mechanism, which is wonderful if we need to immediately get out of harm's way.  The problem with our reptilian brain is two-fold, though.  One is that it's turned on way more often than it should be and number two is that we don't even recognize that we're using it most of the time. For leaders, like you, it's important to operate from the prefrontal cortex, or CEO, part of your brain when you need to make decisions.  Recognizing when you are using your reptilian brain and when your team is doing the same is imperative to high-level decision making practices.  If the person you are speaking to is in fight, flight, or freeze mode, or if you are, chances are you about to use lizard logic to solve a problem.  The biggest problem with this way of thinking is that your brain limits the amount of choices you have as it's only job is to be sure that you stay safe immediately.  Here's some resources about the reptilian brain that you might find helpful: WATCH THIS:  This 2 min video is about how the reptilian brain handles email.  Turns out that when there is a lack of information, our reptilian brain defaults to the negative.  If you send emails out to your team, you want to watch this one. READ THIS:  contains a summary of what the reptilian brain is and what it does.  You'll learn how your lizard is reactive and how it relies on your cortex to create the imaginations for whether something is safe or not along with how it sees the past as the "eternal now". KNOW THIS:  How advertisers use what they know about the reptilian brain to sell products to you and how participants of focus groups don't seem to know what they really are thinking. We can go a long way in our career using our survival mechanisms.  It's when we begin building the skills, resources and behaviors of true leaders that we begin the process of transforming ourselves and our team members.  As I watched Lance Armstrong last week, I realized that there are many, many survivors among us, but the pack starts to thin as we identify true leaders and only a few among us stand apart as champions. If you didn't have it in you to a champion, or weren't one already, you wouldn't be reading this.  Stand up and out this week by using the highest level thinking possible.  Remember to exercise, eat spinach and salmon, take fish oil pills, and feed your brain with the type of knowledge and input that will propel you and your team forward.  Winning doesn't happen by accident.

and how they might be affecting your thinking and your actions leads to a higher level of emotional intelligence There is an assessment that can measure your emotional intelligence which will provide you with ways If you’re interested in taking the new emotional intelligence that combines your DISC, Driving Forces

Lynda Foster's keynote, reveals critical human-centered systems for leading in the age of Artificial Intelligence

Conversely, workplace conflict costs U.S. businesses an estimated $359 billion annually in lost productivity helps leaders recognize their natural tendencies, adjust their approach, and foster more productive conversations (Steadiness + Compliance) Thoughtful but conflict-averse. → Practice structured, solution-oriented conversations Build Emotional Intelligence: Learn to regulate your emotions and recognize others' reactions in conflict Develop Conflict Resilience: Build your capacity for managing sweaty conversations through practice

Plus, critical new Microsoft Copilot in Teams features for collaborative intelligence.